E-Commerce Executive APPLY NOW

Full time

An E-Commerce Executive contributes to the growth of the online business of an organization. The individual is responsible for enhancing the customer experience, executing customer order fulfilment, and maintaining the technology and infrastructure. This role also involves analyzing data from market and consumer studies to generate commercial insights, managing relationships with partners and ensuring seamless end-to-end integration of the e-commerce business. Working in a fast-paced, digitally-centric environment, this person should be an energetic, collaborative and results-oriented self-starter who is technologically savvy, organized and able to operate well in a team under pressure.

Roles And Responsibilities

·        Coach the team for service performance

·        Coordinate order processing, delivery and returns of customer orders

·        Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities

·        Execute activities driven by data analytics

·        Identify strategic business partnerships

·        Implement customer retention and loyalty programs

·        Implement e-commerce activities

·        Implement new business collaboration initiatives

·        Implement preventive and corrective measures of disaster recovery plan

·        Maintain business partnerships

·        Manage a diverse service environment

·        Manage operations for service excellence

·        Manage service quality and customer satisfaction

·        Monitor and maintain smooth functionality of website

·        Monitor fulfilment of customers' orders via store pick or delivery service

·        Monitor sales, promotions, marketing and social media programs, and activities over digital platforms

·        Operate and maintain existing IT infrastructure and networks based on standard operations procedures

·        Prepare insights report on data mining outcome

·        Provide specialized knowledge and insights on the development of technology strategy and roadmap

·        Track and report business outcome of data-driven insights

·        Proficient in MS Office & Shopify

·        An analytical mind with a strategic ability

·        Excellent communication and people skills

·        BSc/BA in business administration, marketing or related field from E-Commerce Industry Only

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